Your personal data belongs to you. This Privacy Policy explains exactly what information 56jili collects when you use our platform, how we use it, who we share it with, and what rights you have as a Filipino player. We keep things plain and straightforward — no legal jargon, just honest answers.
Last updated: June 2025. Applies to all players accessing 56jili from the Philippines.
We only collect information that is genuinely needed to run a safe, fair, and enjoyable platform for Filipino players. Nothing more.
When you create a 56jili account, we collect your name, date of birth, email address, and mobile number. This information is required to verify that you are a real person, that you are of legal gaming age in the Philippines, and that your account belongs to you alone. We do not accept registrations from minors, and date-of-birth data is used solely for age verification purposes. Your email and mobile number are used to send you account notifications, security alerts, and — only if you opt in — promotional updates. You can update your contact details at any time by reaching out to our support team.
To process deposits and withdrawals in Philippine pesos (PHP), we collect the payment method details you provide — such as your GCash or Maya account reference, or your bank account details for InstaPay and PESONet transfers. We do not store full card numbers or payment credentials on our own servers; all sensitive payment data is handled by our licensed payment processing partners under strict security standards. Transaction records — including amounts, dates, and payment method types — are retained as required by applicable Philippine financial regulations. These records help us resolve any disputes quickly and ensure your funds are always accounted for accurately. If you have a question about a specific transaction, our support team can pull up the relevant record on your behalf.
We automatically collect data about how you use the 56jili platform — including which games you play, how long your sessions last, the device and browser you use, and your approximate location based on your IP address. This data helps us detect unusual activity that could indicate fraud or account compromise, and it allows us to improve the platform experience for all Filipino players. Session and device data is also used to enforce our one-account-per-player policy and to identify any attempts to circumvent responsible gaming limits. We do not use this data to build advertising profiles or sell it to third-party marketers. Aggregate, anonymised usage statistics may be used internally to guide product development decisions.
For certain account actions — particularly first-time withdrawals above a set threshold or when our fraud detection flags a concern — we may ask you to submit a government-issued ID and a selfie for identity verification. Accepted documents include Philippine passports, driver's licences, and UMID cards. These documents are processed securely and are used only to confirm that you are who you say you are, in line with our obligations under Philippine anti-money laundering regulations. Verification documents are stored in encrypted form and are accessible only to authorised compliance staff. Once verification is complete and the relevant regulatory retention period has passed, documents are securely deleted from our systems.
When you contact our support team — whether by live chat or email — we retain a record of the conversation. This helps us provide consistent service, follow up on unresolved issues, and train our support staff to handle similar queries better in the future. Support records are linked to your account and are accessible to authorised support and compliance staff only. We do not share the content of your support conversations with third parties except where required by law. If you would like a copy of your support history or would like certain records deleted, you can make that request through our support team and we will respond within a reasonable timeframe.
56jili uses essential cookies to keep you logged in, remember your preferences, and maintain the security of your session. We do not use third-party advertising cookies or tracking pixels that report your behaviour to external ad networks. Technical data such as your browser type, operating system, and screen resolution is collected automatically to help us ensure the platform displays correctly on your device. You can manage cookie settings through your browser, though disabling essential cookies may affect your ability to log in or use certain platform features. Our cookie practices are reviewed regularly to ensure they remain proportionate and in line with applicable Philippine privacy guidelines.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have clear, enforceable rights over your personal data. Here is what you can ask us to do — and how.
You have the right to request a copy of the personal data we hold about you at any time. This includes your registration details, transaction history, identity verification records, and support communications. To make an access request, simply contact our support team and we will provide you with a summary of your data within a reasonable timeframe. We may ask you to verify your identity before releasing the information to ensure it reaches the right person. There is no fee for a standard access request, though we reserve the right to charge a reasonable administrative fee for repeated or excessive requests.
If any of the personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to ask us to correct it. Common correction requests include updating a mobile number, correcting a misspelled name, or updating an address. You can make a correction request by contacting our support team with the relevant details and, where applicable, supporting documentation. We will action correction requests promptly and confirm the update to you once it has been made. Keeping your data accurate helps us serve you better and ensures your account remains in good standing.
You have the right to request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or regulatory reason for us to retain your information. Please note that some data — particularly transaction records and identity verification documents — must be retained for a minimum period under Philippine financial and anti-money laundering regulations, and we cannot delete this data before the required retention period has expired. When you make an erasure request, we will tell you clearly which data can be deleted immediately and which must be retained, and for how long. Once the retention period for any mandatory data has passed, it will be securely deleted from our systems.
You have the right to object to certain uses of your personal data, including the use of your data for direct marketing purposes. If you no longer wish to receive promotional emails or SMS messages from 56jili, you can opt out at any time by contacting our support team or by following the unsubscribe instructions included in any marketing message we send you. Opting out of marketing communications will not affect your ability to use the platform or receive important account and security notifications. We will action opt-out requests promptly and confirm when your preferences have been updated. Your objection to marketing will be respected immediately and will not be reversed without your explicit consent.
We do not sell your data. We share it only where necessary to operate the platform safely and legally.
We share the minimum necessary payment details with our licensed payment processing partners — such as GCash, Maya, and bank transfer providers — to complete your deposit and withdrawal transactions in PHP. These partners are contractually bound to handle your data securely and to use it only for the purpose of processing your transactions. They are not permitted to use your data for their own marketing or to share it with other third parties without your consent.
To protect the integrity of the platform and comply with Philippine anti-money laundering obligations, we may share certain account and transaction data with licensed fraud detection and compliance service providers. These providers help us identify suspicious activity, verify identities, and meet our regulatory reporting requirements. All such providers are vetted and are contractually required to handle your data in accordance with applicable Philippine privacy law.
We are required by Philippine law to share certain information with relevant regulatory and law enforcement authorities upon receipt of a valid legal request. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and related regulations. We will always seek to verify the legitimacy of any such request before disclosing data, and we will notify you of any disclosure where we are legally permitted to do so.
We never sell your personal data to third-party advertisers, data brokers, or marketing companies. We never share your data with other gaming platforms or operators without your explicit consent. We never use your data to build advertising profiles for use outside the 56jili platform. Your information is used to run your account, keep it secure, and comply with our legal obligations — nothing else.
Our support team is available 24/7 in Philippine English. If you want to access, correct, or delete your data — or if you just have a question about this policy — we are here to help.
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